Refund & Cancellation Policy

This policy explains how free trials work, how to cancel, and when refunds apply.

1. Free trials

• Every monthly and annual paid plan starts with a 14-day free trial. A card is required up front, and each account can have one trial.
• Everything is unlocked during the trial — including team collaboration, unlimited Send to Client for Approval, and unlimited Wall Packages — with your chosen plan’s Active Space allowance. Nothing is charged during the trial.
• Unless you cancel before the trial ends, your plan is billed automatically when it does. The first billing date and amount — for annual plans, the full yearly charge — are shown at checkout and on your Account page.
• If you cancel during the trial, you won’t be charged. Full access continues until the original trial end date, and then your account switches to Free.

2. Cancelling a paid subscription

• Web app plans: cancel any time from your Account page. Cancellation stops the next renewal; your access continues until the end of the current paid billing period.
• Shopify app plans: uninstalling the app from your Shopify admin cancels the subscription. Shopify manages app billing on your behalf.

3. What happens to your account

Design Studio paid subscriptions: after the paid billing period (or the trial) ends, the account returns to Free, with existing work preserved under our Free-plan limits. Nothing is deleted. On Free, three spaces stay active and editable; if you have more, you choose which three stay active and the others are kept in read-only mode, where you can still open, view and export them. Free-plan exports are watermarked, and any free uses of Send to Client for Approval and Generate Wall Package you had left are still available — using a paid plan or trial never uses them up.

4. Refunds

• Ordinary cancellations: we do not offer prorated refunds for unused portions of monthly or annual subscriptions, except where required by applicable law.
• Billing errors: confirmed duplicate or incorrect charges will be refunded for the amount charged in error. We will initiate the refund within 14 calendar days of confirming the error, or sooner where legally required. Payment-provider processing may take additional time. This is not a 14-day deadline for reporting errors — tell us whenever you notice one.
• Shopify-billed plans:refunds are subject to Shopify’s billing policies. We can request a credit or refund through Shopify on your behalf where appropriate; contact us and we’ll help.

5. Consumer rights

This policy does not limit any cancellation, refund, or other rights you have under applicable law.

6. How to reach us

Email support@fitmywall.com with your account email and the charge in question. We aim to respond within 2 business days.

7. Changes

We may update this policy; the “Last updated” date above reflects the latest version.